Residential block management
We provide a complete management service for residential blocks, estates and mixed-use developments. Whether your building is managed by an RMC, an RTM company, a freeholder or a developer, we tailor our approach to the specific needs of your property and your residents.
We aim to cut costs where they can be cut, keep the building in good repair, and show directors and residents how their money is spent.
A complete management service
Our management service covers every aspect of running a residential block. Each service below is included within our management fee unless stated otherwise.
Service charge management
We prepare detailed annual service charge budgets, collect contributions, manage arrears recovery, and produce year-end accounts. Every line item is transparent and available for inspection. We work with your appointed accountants so the accounts meet the Landlord and Tenant Act 1985 and the RICS Service Charge Residential Management Code.
Insurance procurement
We procure building insurance competitively on your behalf, ensuring appropriate cover at the best available premium. We do not earn commission on insurance placements and we do not use tied brokers. The policy, premium breakdown, and any correspondence with insurers are available to directors at all times.
Company secretarial
For RMC and RTM companies, we handle Companies House filings, maintain the statutory register, coordinate AGMs and EGMs, issue notices, and manage director appointments and resignations. We handle the filings and notices the Companies Act 2006 requires of your company.
Section 20 consultation
For qualifying works or long-term agreements exceeding the statutory threshold, we manage the full Section 20 consultation process on your behalf. This includes preparing notices, obtaining and evaluating tenders, managing the consultation timeline, and maintaining a clear audit trail. A fee of 5% of the contract value applies for major works procurement and project oversight.
Planned preventative maintenance
We develop and maintain a planned preventative maintenance schedule tailored to your building. Routine maintenance is done on schedule, which helps building components last longer and reduces emergency repairs. The schedule is reviewed annually and updated as the building ages.
Reactive repairs and maintenance
When something goes wrong, we respond. We aim to action general maintenance requests within 48 hours. Emergencies such as flooding, fire damage, loss of heating or a security breach are attended to the same day. Outside office hours, calls go to our out-of-hours service, which works to an agreed brief and can instruct emergency works if we cannot be reached. Our in-house maintenance team handles common repairs directly, avoiding inflated contractor call-out fees where possible.
Health and safety compliance
We manage all statutory health and safety obligations, including fire risk assessments, asbestos surveys, legionella risk assessments, electrical inspections, and lift maintenance contracts. We maintain a compliance calendar for your building and ensure that all inspections, certifications, and remedial works are completed within the required timeframes.
Resident portal and communication
Every resident and director has access to our online portal. Maintenance issues are reported, tracked, and resolved through the system. Building documents, financial statements, insurance certificates, and meeting minutes are available on demand.
Financial reporting and transparency
Directors receive quarterly management reports covering expenditure against budget, outstanding arrears, completed and pending maintenance works, compliance status, and any matters requiring board attention. Every invoice and payment is recorded and available to the board.
Quarterly site inspections
Your property manager carries out a formal site inspection every quarter, covering the condition of communal areas, building fabric, mechanical and electrical installations, landscaping, and any health and safety observations. A written report with photographs is shared with the board after each visit.
Working with developers
We work with developers from the pre-completion stage to establish management structures, service charge budgets, and resident communication frameworks before the first residents move in. Setting this up before completion avoids the problems that come when management is arranged after residents have moved in.
Ready to talk?
Whether you are looking for a new managing agent or simply want a second opinion on your current service charge, we are happy to have a conversation.